Frequently Asked Questions

One Stop Auto strives to answer any questions you may have during this process.  Please call or email us with any additional questions.  

01

Q: Do I have to repair my vehicle where the insurance company suggests?
A: You have the legal right to choose the shop of your choice to repair your vehicle.  One Stop Auto works directly with all insurance companies, and possess the training and state of the art equipment to safely and efficiently repair today's highly sophisticated vehicles.

02

Q: I received an estimate from the insurance company what should I do?
A: Just bring the estimate to One Stop Auto. We honor all insurance estimates, regardless of amount. We will work directly with the insurance company to document all damages and restore your vehicle to pre-accident condition. Remember, estimates are just starting points, and changes to them can be made once the vehicle is disassembled and all related damages can be seen.

03

Q: Do I need more than one estimate?
A: No. There is no law requiring you to get more than one estimate. You only need one estimate from the place you want your vehicle repaired. If the insurance company wants a second estimate, they can send their own appraiser to look at the vehicle.  At that point, One Stop Auto works directly with the insurance company to get your vehicle repaired correctly.

04

Q: My car might not be safe to drive, what should I do?
A: Never drive a vehicle that may be unsafe. Your safety is worth much more than the cost of a tow, and most insurance policies have coverage for towing. Call One Stop Auto and we will have your vehicle towed to our safe and secure lot. If you need a tow after hours, One Stop Auto uses Pop's Towing 757-245-7077 for 24-hour towing.

05

Q: I have a hybrid vehicle. Can you repair my car?
A: Yes, our technicians are trained on an on-going basis in proper repair and safety techniques for repairing hybrid vehicles. We follow all manufacturer's recommendations and guidelines to ensure your vehicle is restored to its pre-accident condition.

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